1. Take your vehicle to your dealership or a repair facility:
In the event of a breakdown, take your vehicle to your selling dealer or the nearest CarSaver Certified Dealer™. If that is not possible, contact the administrator at 866-753-0941 for further assistance.
2. Obtain Authorization:
Prior to any repair or replacement being made, contact the administrator to obtain authorization for the claim and a claim authorization number. If an emergency occurs which requires a repair to be made at a time when our office is closed and prior authorization for the repair cannot be obtained, contact us during normal business hours immediately following the emergency repair.
3. Authorize Teardown:
You may need to authorize the repair facility to diagnose the vehicle in order to determine the cause of the breakdown and what portions of the repair (if any) will not be covered. You will be responsible for the cost of diagnosis if the breakdown is not covered under your service contract. We reserve the right to inspect the vehicle before any repair is performed.